Online Goods and Services Terms and Conditions

These terms and conditions (“T&Cs”) apply where you wish to book classes at our studio or purchase goods from our website. 

  1. Our terms

In these T&Cs: 

  • “we”, “us” or “our” means  MTHD Project Limited, a company registered in England and Wales under company registration number 12710392, and with VAT registration number GB374615286. Our registered office is at 26 St. James's Square, London, England, SW1Y 4JH; and 
  • “you” or “your” means the person using our website to book classes or purchase goods from us.

 

    1. If on our website located at https://themethod.com/ (“Website”) you purchase: 
      1. services such as our studio classes through the purchase of credits (“Services”); or 
      2. goods such as our merchandise, gym equipment, or other third party goods sold by us (“Goods”), these T&Cs will apply to your order. Goods and Services are together referred to as “Products”.
    1. These T&Cs are only available in English. No other languages will apply to this contract.
    2. When buying any Products on our Website you also agree to be legally bound by our Terms of Use available https://themethod.com/terms-and-conditions.
    3. We may update our Website and change these T&Cs from time to time. The T&Cs applicable to your order will be those accepted by you when you place your order.

 

  1. How to contact us 
    1. If you have any questions about these T&Cs or any orders you have placed, please contact us by sending an email to hello@themethod.com. 
    2. If we have to contact you about your order, we will do so through our website or by telephone or email using the details provided to us in your order.

 

  1. Information we give you 
    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made when you place an order via our Website. If you want to see this key information, please:
      1. read the Confirmation Email (see clause 5.5); or
      2. contact us using the contact details at the top of this page.
    2. The key information we give you by law forms part of these T&Cs as though it is set out in full here.
    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it. We will make changes without your consent to comply with changes in legal or regulatory requirements, or to make minor technical adjustments to our Products which do not affect your use of the Products.

 

  1. Your privacy and personal information 
    1. Our Privacy Policy is available at https://themethod.com/privacy-policy.
    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

 

  1. Ordering from our website
    1. Below, we set out how a legally binding contract between you and us is made for our Products. If you wish to book studio classes on our Website, please also read clause 8 carefully. 
    2. You place an order on the Website for our Products by completing the online checkout process. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
    3. When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
    4. We may contact you to say that we do not accept your order. This is typically because the Products are unavailable, we cannot authorise your payment, you are not allowed to buy the Products from us, we are not allowed to sell the Products to you, you have ordered too many Products or there has been a mistake on the pricing or description of the Products.
    5. We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point a legally binding contract will be in place between you and us and we will either:
        1. arrange for the performance of the Services to you, such as making class credits available in your account so that you may book our classes; or
        2. dispatch the Goods to you, 

depending on what you have purchased from us. 

    1. If you are under the age of 18 you may not buy any Products, including credits, from the Website. However, from time to time, we may offer special classes where parents or guardians are permitted to bring their children, provided that such arrangement are made in advance and agreed with us.

 

  1. Your right to cancel
      1. You have the right to cancel this contract within 14 days without giving any reason (“Cooling Off Period”), unless this contract is for Services and:
        1. the Services have been completed (in which case you must pay for any Services provided up to the time you cancel); or
        2. this contract is for Services and despite being within the Cooling Off Period you cancel your booking of a specific studio class on less than 12 hours’ notice before the start time of that class. If you give less than 12 hours’ notice you will not be refunded nor will your account be recredited. However, even if you are outside the Cooling Off Period and you cancel your booking of a specific studio class with more than 12 hours’ notice, we will recredit your account with the credit that you used in booking that class (which you may then use to book another class of a type allowed by that credit).  
      2. The Cooling Off Period will expire:
        1. in the case of Goods, 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Goods. If we deliver the Goods to you in instalments, the Cooling Off Period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the final good in your applicable order.
        2. in the case of Services, 14 days after the day we have accepted your order. 
      3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this page. Alternatively, you may complete and return to us the model cancellation form which can be found here. If you would like us to provide you with a copy of this form, please let us know. 
      4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the Cooling Off Period has expired.

 

  1. Effects of the Cooling Off period
    1. If you cancel this contract within the 14 day Cooling Off Period under clause 6, we will reimburse to you all payments received from you. In the case of Goods this will include any costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we received back from you any Goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or 
      3. in the case of Services, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    5. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
    6. If you cancel this contract and have received Goods:
      1. you shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back or hand over the Goods before the period of 14 days has expired;
      2. we will provide free returns from within the UK; and
      3. 7.6.3.you are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

 

  1. Services – studio classes 
    1. Registration. You must complete the registration form on our Website if you would like to book a studio class. Please note that we reserve the right to reject your registration at our absolute discretion. 
    2. Bookings. Once registered, you may purchase credits, including packs of credits (in the quantities and prices as set out on our Website), which will allow you to book specific studio classes.
    3. Credits. When purchasing credits from our Website (either individually or in packs), please note that these credits are specifically associated with a particular set of classes. In other words, each credit purchased may only be redeemed for booking certain classes, as outlined on our Website. Each credit will have an expiry date which will be set out on our Website, and credits are non-transferrable to anyone else and may not be used for any classes other than those designated on our Website at the time of booking. 
    4. Guests. If you wish to bring a guest to our studio for a session, you must ensure that they also complete the registration form on our Website, purchase a credit, and book a studio class in accordance with these T&Cs. 
    5. Opening times. Our opening times will be specified our Website. Please review these before your arrival.
    6. Cancellation. Please see clause 6.1.1 above for your cancellation rights regarding the purchase of credits.  
    7. Waitlist. Please note that classes are booked on a first-come, first-serve basis. If a particular class is fully-booked, you may join the waitlist for that class via the Website. If a space becomes available, you will be booked onto the class and notified of your booking. Once you are booked onto the class, these T&Cs will apply to your booking, including any restrictions on cancellations. This means that if you are booked onto a class with less than 12-hours until that class you will not be able to cancel or receive a refund.    
    8. Dress. You agree that you will wear appropriate clothing for the classes provided (i.e., gym and exercise clothing). If you would like recommendations of what you should wear, please contact us using the contact details at the top of this page. 
    9. Arrival. We advise that you arrive 15 minutes before the start of each class to ensure you do not miss the start of the class and you acknowledge that we may prevent your entry to a class, at our sole discretion, if it has already started.
    10. 8.10.No animals (except assistance dogs). For the comfort of our guests and for hygiene reasons, no animals (with the exception of assistance dogs) are permitted in the studio. 
    11. 8.11.Food and drink. Only bottled water may be consumed in the studio, and you must not consume any of your own food in the studio or on our premises other than food purchased at our cafe. 
    12. 8.12.No smoking or vaping. Smoking and vaping is strictly prohibited in our studio or on our premises. 
    13. 8.13.No solicitation of staff. You agree that you will not solicit or entice our staff or instructors to leave our employment or instruction.
    14. 8.14.No photos of others. You may take photos and videos in the studio so long as they do not contain images of other individuals unless you have obtained their prior consent.   
    15. 8.15.Unacceptable behaviour. We reserve the right to remove you from the studio and restrict your future access to the studio should you breach this contract or act in a way that is deemed unacceptable to us (acting reasonably). This would include where you do not respect our staff or other clients or visitors of the studio, or where your attendance at the studio would negatively impact our reputation. In these instances, we reserve the right not to refund you for any amounts paid by you under the contract. 

 

  1. Delivery (Goods)
    1. We use a number of authorised couriers to deliver our Goods. Information on delivery options and costs will be made available to you on the Website. During the online checkout process, you will be given available delivery options to choose from.
    2. The estimated date for delivery of the Goods is set out in the Confirmation Email (see clause 5.5).
    3. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
    4. Delivery will take place at the address specified by you when you placed your order with us.
    5. Unless you and we agree otherwise, if we cannot deliver your Goods within 30 days of the date of your Confirmation Email, we will let you know, cancel your order and give you a refund.
    6. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
    7. You are responsible for the Goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the Goods passes to you when you take, or a third party notified by you takes, possession of the Goods.
    8. We may deliver your Goods in instalments. If we intend to deliver Goods in this way, we will notify you during the online checkout process.

 

  1. Payment (General)
    1. 10.1.We accept payment via credit cards and debit cards. We do not accept cheques or payments via cash.
    2. 10.2.We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these T&Cs or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    3. 10.3.Your credit card or debit card will be charged when we accept your order for our Products. 
    4. 10.4.All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via your chosen card issuer. E.g. Verified by Visa.
    5. 10.5.Nothing in this clause or clause 11 affects your legal rights to cancel the contract during the Cooling Off Period as set out in clauses 6 and 7.
    6. 10.6.All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, unless you are based in another country in which case prices will be listed in your applicable currency.  All prices exclude delivery charges. Information on delivery options and costs is available on our Website. 
  2. Payment (Goods)
    1. 11.1.The provisions of clause 10 apply in the case of Goods, and in addition the following terms apply.
    2. 11.2. If your payment is not received by us and you have already received the Goods, you must:
      1. 11.2.1. pay for such Goods as soon as possible and in any case within 30 days; or
      2. 11.2.2. return them to us as soon as possible and in any case within 30 days. If so, you must keep the Goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
    3. 11.3.If you do not pay for the Goods and fail to return them in accordance with clause 11, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
  3. Nature of the Products and your rights 
    1. 12.1.The Consumer Rights Act 2015 (“CRA 2015”) gives you certain legal rights (also known as ‘statutory rights’) which can be found here. In summary of your rights under the CRA 2015:
      1. 12.1.1.in relation to Goods, the CRA 2015 says:
        1. 12.1.1.1.the Goods must be as described, fit for purpose and of satisfactory quality; and
        2. 12.1.1.2.during the expected lifespan of your product your legal rights entitle you to the following: 
          1. 12.1.1.2.1.up to 30 days: if your Goods are faulty, then you can get a refund; and
          2. 12.1.1.2.2.up to six years: if your Goods do not last a reasonable length of time you may be entitled to some money back. 
      2. 12.1.2.in relation to Services, the CRA 2015 says:
        1. 12.1.2.1.you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it; 
        2. 12.1.2.2.if a price has not been agreed upfront, what you’re asked to pay must be reasonable; and 
        3. 12.1.2.3.if a time has not been agreed upfront, it must be carried out within a reasonable time. 
    2. 12.2.Goods, and their packaging, may be slightly different from that shown on the Website. 
    3. 12.3.Any Goods sold at discounted prices will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use. 
    4. 12.4.Please contact us using the contact details above if any of our Products are faulty in order for us to resolve the problem for you. 

 

  1. Intellectual property rights
    1. 13.1.All intellectual property rights including (without limitation) any patent rights, copyright, registered design, design rights and trade mark rights in or in connection with any Products and/or any materials, designs or product information in connection with the Products (“Our IPR”) shall remain at all times vested in and owned by us or our licensors. For further information regarding Our IPR, please see our Website Terms of Use https://themethod.com/terms-and-conditions.
    2. 13.2.You must not conceal, change or remove any markings which show who owns the Products and/or any materials, designs or product information relating to the Products, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.

 

  1. Limit on our responsibility to you 
    1. 14.1.We are responsible for losses you suffer caused by us breaking this contract unless the loss is: 
      1. 14.1.1.unexpected: it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
      2. 14.1.2.caused by a delaying event outside out control: if our supply of your Products is delayed by an event outside of our control we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if they delay is likely to be substantial, you can contact us to end the contract and receive a refund for any Products you have paid for in advance, but not received.  
      3. 14.1.3.avoidable: something you could have avoided by taking reasonable action. 
      4. 14.1.4.a business loss: it relates to your use of a Product for the purposes of your trade, business, craft or profession. 
  2. Disclaimers
    1. 15.1.Disclaimer for participation in classes. Please understand that the physical activity required by attendance at our classes may be physically challenging and carries with it risks, such as risks of personal injury, that we cannot entirely eliminate. If at any time you feel unwell during a class, please stop the activity and notify a member of staff.  When attending our classes:
      1. 15.1.1.you must act responsibly and sensibly at all times;
      2. 15.1.2.you must not participate if you are under the influence of alcohol or non-prescription drugs;
      3. 15.1.3.you must follow any safety warnings or instructions displayed or given to you by a member of staff, and you must ask a member of staff for directions if you are unclear; 
      4. 15.1.4.you acknowledge that we are not qualified to express an opinion that you are fit to safely participate. You must obtain professional or specialist advice from your doctor before participating, and by attending our classes you confirm that you are in good health and do not suffer from any medical conditions which may affect your participation in the session or put you at risk; and 
      5. 15.1.5.if you are pregnant you acknowledge that you participate in our classes at your own risk and you will seek professional or specialist advice from your doctor before participating.
    2. 15.2.In the absence of any negligence or other breach of duty by us, participation in our classes is entirely at your risk. 
    3. 15.3.Disclaimer for use of equipment. In relation to your use of any exercise equipment either sold by us on our Website or provided to you during a class, you are responsible for using the equipment safely and as directed. You must behave sensibly and follow any safety instructions so as not to hurt or inure yourself or others. 
    4. 15.4.In the absence of any negligence or other breach of duty by us, the use of our equipment is entirely at your own risk. 
    5. 15.5.Disclaimer for loss or damage to property. In relation to loss or damage to your property, in the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property whilst using our facilities. Whilst we will endeavour to store any lost property that is found in our studio for a period of 4 weeks and we will try to notify you if we can identify that it is your property, you remain responsible for the safe keeping of your property at all times. After this 4 week period, if we have not been contacted by you and you have not collected your lost property, we reserve the right to donate this property to a charity of our choice or to dispose of the property. 
    6. 15.6.Disclaimer for use of the café. We have a café at our site, however this café is run by a separate business to us. Therefore, these T&Cs and our contract with you only apply to Goods and Services that you purchase from us, and we will not be responsible for losses you suffer through your use of the café. If you would like more information about the café, please contact: hello@themethod.com. 

 

  1. Other important provisions
    1. 16.1.End of the contract. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
    2. 16.2.Severance. If a court finds any of these clauses unenforceable, the rest will continue in force. Each of the clauses of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses (and part clauses, where relevant) will remain in full force and effect.
    3. 16.3.Transferring this contract. We may transfer our contract with you, so that a different organisation is responsible for supplying the Products. We will inform you in writing if we intend to do this. However, you may only transfer your contract with us to someone else if we agree to this. 
    4. 16.4.Third party rights. No one other than a party to this contract has any right to enforce any term of this contract.
    5. 16.5.Disputes. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
    6. 16.6.Governing Law. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    7. 16.7.Jurisdiction. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.